System and Customer Support (Mid-Level) – Hosting & Cloud Services

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

- Lunch Provided - Ferry Provided (Near Route) - Health Insurance Provided

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

WE'RE HIRING! 📌 Position: System and Customer Support (Mid-Level) – Hosting & Cloud Services Location: MICT Park, Hlaing Township, Yangon Working Hours: Monday to Friday, 8:30 AM - 5:30 PM Off Days: Saturday, Sunday & Public Holidays Email: hr@gmoace.com Viber: 09250662728 Key Responsibilities: Provide technical support through tickets, email, chat, and phone. Troubleshoot domain, DNS, hosting, SSL, email, website, server, and cloud-related issues. Support cPanel/WHM, Plesk, Linux, Windows Server, VPS, and cloud services. Investigate technical issues using logs and troubleshooting tools, and perform initial root-cause analysis. Take ownership of support cases, follow up until resolution, and escalate complex issues with clear technical details. Prepare incident reports, troubleshooting reports, handover reports, and customer technical documentation. Maintain support documentation, share technical knowledge, assist internal teams, and support system/billing operations. Technical Requirements: Strong practical knowledge of: Domain, DNS, Nameservers, DNS Records, Web Hosting, and VPS. cPanel/WHM, Plesk, Linux, and Windows Server. Apache, Nginx, IIS, PHP, Databases, and SSL/TLS. Email protocols (SMTP, IMAP, POP3), SPF, DKIM, and DMARC. TCP/IP, Ports, Firewalls, and Basic Networking. Cloud Computing, Virtual Machines, Storage, Backup, and Monitoring. Experience with Cloudflare, Microsoft 365, Outlook, Virtualization, WordPress, or Docker is an advantage. Requirements & Qualifications: 2–4 years of relevant experience in hosting support, technical support, system administration, cloud, or related fields. Able to independently handle common and moderately complex technical issues. Proficient in English with good customer communication skills. Strong problem-solving, reporting, and documentation skills. Positive, professional, responsible, and cooperative attitude. Hardworking, willing to learn, and able to work calmly under pressure. Respectful toward customers and team members, with a good teamwork and knowledge-sharing mindset. Benefits - Ferry Provided (Near Route) - Lunch Provided - Health Insurance Provided Other benefits can be discussed during the interview. 📢 Interested candidates are welcome to apply!