Junior End User Support (EUS) Team – ICT-Infrastructure - 1 post (M/F)

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

မြန်မာ့ခရီးသွားဘဏ် (MTB) တွင် Junior End User Support အတွက် ဝန်ထမ်းခေါ်ယူနေပါပြီ။

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

📢 We Are Hiring! မြန်မာ့ခရီးသွားဘဏ် (MTB) တွင် အောက်ပါရာထူးအတွက် ဝန်ထမ်းခေါ်ယူနေပါပြီ။ 📌 Junior End User Support (EUS) Team – ICT-Infrastructure လျှောက်ထားလိုသူများအနေဖြင့် Website တွင် Job Description များအား အသေးစိတ်ဝင်ရောက်ကြည့်ရှုပြီး Website (or) Email မှ တစ်ဆင့် လျှောက်ထားနိုင်ပါပြီ။ အသေးစိတ်သိရှိလိုပါက: 09-265099907 ဆူးလေ (ရုံးချုပ်) ဘဏ်ခွဲ - အမှတ် (၁၄၃/၁၄၉) ဆူးလေဘုရားလမ်း၊ ကျောက်တံတားမြို့နယ်၊ ရန်ကုန်မြို့။ Create Your World With MTB သင့်အနာဂတ်ဖန်တီးဖို့ MTB နဲ့လက်တွဲစို့ Junior End User Support (EUS) Team – ICT-Infrastructure location - yangon salary - Negotiable Gender : Male/Female (1) Off Day : Sat - Sun Working Hour : 9:00 AM - 5:00 PM Expiry Date : 31 Oct 2026 Educational Qualification: Bachelor’s degree in Information Technology (IT), Computer Science, or a related field. Diploma or certificate in IT, Computer Hardware, Networking, or a related discipline is an advantage. Experience: Minimum 2 years of experience in IT support, helpdesk, or technical support is preferred. Experience in providing end-user support and resolving basic IT issues is an advantage. Job-Related Knowledge/Specific Skills: - Understanding of endpoint technologies (Windows, macOS, mobile devices). - Knowledge of network fundamentals (LAN/Wi-Fi/VPN, TCP/IP, DNS, DHCP). - Familiarity with server, cloud, and identity systems (AD, Azure AD, M365). - Understanding of endpoint security (AV, EDR, encryption, vulnerability patching). Competencies Problem-Solving: Ability to identify, analyze, and resolve basic IT issues effectively. Communication Skills: Good verbal and written communication skills to assist end users. Teamwork: Ability to work collaboratively with IT team members and other departments. Time Management: Ability to prioritize support requests and complete assigned tasks on time. Attention to Detail: Ability to follow IT procedures accurately and maintain proper documentation. Adaptability and Learning Agility: Willingness to learn new technologies, systems, and IT support practices. Responsibility and Accountability: Ability to take ownership of assigned tasks and escalate unresolved issues appropriately. Confidentiality and Integrity: Ability to handle user information and company data responsibly while following IT security policies. Duty & Responsibilities - Report to ICT Infra Support Manager - Provide first-level technical support to end users (desktop, laptop, printer, email, and application issues) - Respond to IT support requests via ticketing system, email, phone, or walk-in. - Assist users with account setup, password resets, and basic access issues (AD, email, VPN) - Guide users on proper use of IT systems and security best practices - Assist with installing, configuring, and maintaining desktops, laptops, printers, and peripherals. - Support basic network troubleshooting (LAN, Wi-Fi, connectivity issues) - Assist with routine server, backup, and monitoring tasks under supervision. - Help maintain IT asset inventory and documentation. - Follow IT policies, procedures, and security standards. - Report security incidents, malware alerts, or suspicious activities to senior IT staff - Assist with software updates, patching, and antivirus checks.