IT Helpdesk Officer - 1 post

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

Rent2Own Myanmar နှင့် အတူလက်တွဲလုပ်ကိုင်ရန်

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

We are hiring IT Helpdesk Officer !! Position - IT Helpdesk Officer Number of Post - 1 Workstation - Head Office (Ahlone) Job Requirements - Technical Skills: Must possess foundational knowledge in coding or software development. Holders of Certificates or Diplomas in Coding or Mobile App Development are highly preferred. - Language: Basic proficiency in English is required. - Education: Open to all educational backgrounds, as a Bachelor's degree is not mandatory. Job Description - Serve as the first point of contact for employees across all internal departments who are experiencing technical difficulties. - Learn and navigate the company's CRM and ticketing software to manage, categorize, and track internal IT issues. - Ask targeted, technical questions to gather all necessary details, such as error codes,steps to reproduce the issue, and device types, to accurately diagnose the root cause of the problem. - Log all incident details, troubleshooting steps taken, and final resolutions clearly. - Keep internal users updated on the status of their requests and confirm with them that the issue has been successfully resolved before officially closing the ticket. Working Days: 5 days a week (Must work Saturdays, Sundays, and 3 assigned weekdays) If you are interested in applying, please send your CV to our email < hr@r2omm.com >