Technical Project Coordinator (On-site)

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

Alpha X Co., Ltd နှင့် အတူလက်တွဲလုပ်ကိုင်ရန်

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

JOB TITLE: Technical Project Coordinator We are looking for a Technical Project Coordinator (with a QA background) who combines strong technical troubleshooting with exceptional interpersonal skills and emotional intelligence (EQ). In this role, you will work closely with our project manager/technical lead to manage software maintenance projects. You will be the front-line communicator with clients, handle high-pressure interactions with composure, perform hands-on issue tracing (mobile app vs. CMS vs. API), and ensure smooth execution aligned with PM directives. KEY RESPONSIBILITIES PM Collaboration & Execution: Work directly under and alongside the project manager/senior lead to report project status, maintain timelines, and align daily maintenance tasks with overall project milestones. Assist the Project Manager in maintaining sprint backlogs, prioritising client tickets, and preparing maintenance/progress reports. Client Communication & Emotion Management: Serve as the primary point of contact for clients during project maintenance under the guidance of the PM. Listen actively and empathetically to client requests and bug reports, remaining calm, polite, and composed when handling frustrated or demanding clients under pressure. De-escalate client anxiety by providing clear, reassuring, and realistic status updates as agreed upon with the project manager. Issue Tracing & Technical Triage: Receive, reproduce, and investigate client-reported bug reports to accurately trace whether an issue originates from the mobile app (iOS/Android), web CMS/admin dashboard, or backend API. Use reproduction steps, browser DevTools, and API testing tools (Postman) to verify client claims and separate actual system bugs from user errors or misconfigurations. Team Coordination & Ticket Management: Translate non-technical (and sometimes emotional) client feedback into clear, objective, and actionable technical tickets (via Jira / Trello / ClickUp) for developers. Facilitate smooth daily coordination between clients and developers, protecting the dev team from direct client stress. Quality Assurance & Delivery Verification: Perform functional, regression, and sanity testing on mobile apps and web CMS after bug fixes or maintenance patches are completed. Verify bug fixes thoroughly before delivering updates back to the client. JOB REQUIREMENTS Education & Experience: 1 to 3 years of experience in software QA testing, technical support, or IT project coordination. A plus (but not mandatory): Bachelor’s Degree in Computer Science, Information Technology, or a related technical field. Key Soft Skills & Teamwork: High Emotional Intelligence (EQ) & Composure: Ability to maintain a calm, patient, and professional attitude when dealing with difficult client conversations or urgent system downtime. Strong Team Collaboration: Ability to work smoothly with a project manager, take direction effectively, and proactively communicate project risks or blockers. Empathetic & Clear Communication: Excellent verbal and written skills in articulating technical issues simply to non-tech clients and constructive bug details to developers. Conflict Resolution & Tact: Ability to manage client expectations and say "no" or negotiate timelines diplomatically in alignment with PM strategy. Technical Competencies: Solid understanding of the Software Development Life Cycle (SDLC), mobile apps, web CMS, and RESTful API request/response structures. Hands-on experience using Postman, Browser DevTools, or network logs for issue tracing. Familiarity with project tracking tools (Jira, Trello, ClickUp). JOB DETAILS & APPLICATION Location: On-site (Yangon, Lanmadaw) Salary: Negotiable How to Apply: Please send your resume to mon@alphax.biz Learn more about us: https://alphax.biz