IT Support - 1 post and End User Support - 1 post

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

aSure Co., Ltd နှင့် အတူလက်တွဲလုပ်ကိုင်ရန်

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

Dear IT Professionals, aSure Co., Ltd is currently hiring for the positions of IT Support - 1 post End User Support - 1 post Location - Tharketa (FLP Office) Office Hour - 9am to 5pm Off Days - Saturday (Alternate) , Sunday & Public Holidays. Expected Duties and Responsibilities Front-Line Technical Assistance - Act as the first responder for all incoming support tickets, phone calls, and "walk-up" requests. - Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software glitches (OS errors, app crashes). - Provide remote and on-site support for staff in the office and those working from home. User Lifecycle & Asset Management - Physically set up and configure workstations for new hires, ensuring all hardware and peripheral connections are secure. - Install and update necessary software, drivers, and security patches on all end-user devices. - Maintain an organized inventory of IT hardware, cables, and accessories, flagging when stock is low. Connectivity & Collaboration Support - Provide "just-in-time" support for meeting room technology, including video conferencing (Zoom/Teams) and AV equipment. - Assist users with basic network connectivity issues (Wi-Fi, VPN, ethernet) before escalating complex cases to the Network Engineer. - Help employees manage their Microsoft 365 or Google Workspace accounts, including password resets and folder permissions. Knowledge Sharing & Prevention - Create simple, jargon-free "How-To" guides and FAQs to help employees solve common issues independently. - Identify recurring technical problems and suggest long-term fixes to the IT Manager to reduce ticket volume. - Maintain a clean and organized "IT Lab" or storage area for equipment repairs and staging. Job Specification - Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field. - CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or Google IT Support Professional Certificate is a plus. - 1–3 years of experience in a technical support or helpdesk environment. - Proficiency in troubleshooting Windows 10/11 and macOS. Basic understanding of TCP/IP networking and active directory. Experience with ticketing systems (e.g., Jira Service Management, Zendesk, or Freshdesk). - Exceptional patience and the ability to remain calm and helpful even when users are frustrated. - Ability to juggle multiple tickets at once and prioritize based on business impact. - Clear verbal and written skills; the ability to explain technical steps to non-technical people. How to Apply? Viber: 09-880921430 Email: asurecareer.ho@gmail.com Direct Message: feel free to DM for more information!