Senior Associate/ Associate

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

Yangon မြို့နယ်မှာ Senior Associate/ Associate position ဖြင့် ခေါ်ယူနေပါပြီ

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

𝐕𝐚𝐜𝐚𝐧𝐜𝐲 𝐀𝐧𝐧𝐨𝐮𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 📍Senior Associate/ Associate - Customer Service, Contact Centre - Marketing Department (Male/ Female- 3 posts) 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 📍 Yangon 𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 & 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 Senior Associate/ Associate - Customer Service, Contact Centre - Marketing Department 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Handle customer interactions through telephone and social media communication. Manage incoming and outgoing customer calls and respond to customer requests, inquiries, and feedback. Provide accurate information, answer customer questions, troubleshoot issues, and handle complaints related to products and services. Maintain comprehensive and accurate records of all customer interactions and conversations in the Call Log Excel file. Ensure all information and responses provided to customers are accurate and aligned with approved communication scripts and prepared information for customer-related issues. Coordinate with relevant Business and Operations Teams to process and facilitate customer requests when required. Prepare and submit daily, weekly, and monthly reports on customer calls, inquiries, complaints, feedback, and other customer service activities. Participate in relevant bank activities, projects, training, and other duties as assigned by the supervisor or management. Maintain strict confidentiality and protect the privacy of customer information and data. Demonstrate flexibility and willingness to work extended hours and/or during public holidays as required. 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 Graduate or University Degree in any discipline. Fluent written communication skills in Burmese and English (Essential). Fluent spoken communication skills in Burmese (Essential); English is desirable. Possess a polite, professional, and pleasant telephone voice. Strong communication and active listening skills. Good knowledge of customer relationship management and customer service practices. Good data entry and typing skills with strong attention to accuracy. Ability to multitask and manage time effectively. Proficient in Microsoft Office applications, particularly Outlook, Excel, Word, and PowerPoint. Familiarity with telephone systems, social media platforms, real-time chat, and email communication. Ability to read and comprehend documents, including Policies and Process Documents, to respond promptly and accurately to customer inquiries. Ability to work independently with minimal supervision. Ability to work effectively as part of a team when required . အထက်ပါ ရာထူးနေရာများအတွက် လျှောက်ထားလိုပါက hr@fdbbank.com သို့ resume နဲ့ cover letter အပြည့်အစုံကို ဓာတ်ပုံနှင့်တကွ ပေးပို့လျှောက်ထားနိုင်ပါပြီ။ အသေးစိတ်သိရှိလိုပါက HR Department ဖုန်းနံပါတ် 09-946466233 သို့ ရုံးချိန်အတွင်း ဆက်သွယ် စုံစမ်းမေးမြန်းနိုင်ပါသည်။ 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐅𝐨𝐫 𝐘𝐨𝐮