IT Service Technician

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

ရန်ကုန်မြို့နယ်တွင် IT Service Technician position ဖြင့် ခေါ်ယူနေပါပြီ

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

Job Description: IT Service Technician (2 Positions) Position: IT Service Technician Department: Information Technology (IT) Location: Pride ISM Positions Available: 2 Job Summary Pride ISM is seeking two proactive and skilled IT Service Technicians to ensure the smooth operation of our school’s technology infrastructure. These roles are critical in maintaining our computer laboratories, resolving daily technical issues for staff and students, and providing strict, reliable technical support during high-stakes IGCSE examinations. Key Responsibilities - Computer Laboratory Management: Install, configure, and maintain hardware and software across all school computer rooms to ensure full functionality for daily classes. - IGCSE Examination Support: Prepare lab environments for IGCSE ICT practical exams in strict compliance with examination board regulations (e.g., configuring secure local networks, ensuring reliable printing stations, and isolating internet access as required). - Hardware & Software Servicing: Perform routine maintenance, troubleshooting, and repairs on desktops, laptops, printers, projectors, and interactive whiteboards. - CCTV & Security Systems: Maintain CCTV footage storage, system health, and backups according to organization policy. - Network & Infrastructure: Assist in maintaining secure and stable Wi-Fi and LAN connections across the campus, resolving connectivity issues promptly. - User Support: Act as the first point of contact for teachers, staff, and students experiencing technical difficulties, logging and resolving support tickets efficiently. - Inventory & Documentation: Keep accurate logs of hardware inventory, software licenses, and repair histories. Qualifications & Requirements Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related technical field. Experience: Minimum of 1–2 years in IT support, network administration, or hardware servicing (experience in an educational setting is highly preferred). Technical Skills: Strong working knowledge of Windows/macOS operating systems, PC hardware troubleshooting, basic networking (LAN/WLAN), and standard office software deployment. Exam Integrity: A strong understanding of network security and the ability to follow strict compliance guidelines for examination setups. Soft Skills: Excellent problem-solving abilities, strong communication skills, and the capacity to work under pressure during peak exam seasons. Language: Professional working proficiency in Burmese and basic English four skills as essential.