CRM Functional Consultant

အလုပ်အကိုင် အကျဉ်းချုပ် (Short Description)

Kamaryut Tsp တွင် CRM Functional Consultant position ဖြင့် ခေါ်ယူနေပါပြီ

အလုပ်အကိုင် အသေးစိတ်အချက်များ (Job Description)

MMIT - CRM Functional Consultant Key Responsibilities Gather, analyze, and document business requirements from stakeholders and end users. Design and recommend CRM solutions that align with business objectives and operational needs. Configure and maintain CRM systems, including workflows, forms, dashboards, reports, security roles, and business rules. Collaborate with technical teams to support system integrations, customizations, and data migrations. Participate in CRM implementation projects, upgrades, enhancements, and process improvement initiatives. Conduct gap analysis and recommend best practices to improve CRM effectiveness and user experience. Prepare functional specifications, process documentation, user stories, and business requirements documents. Develop and execute User Acceptance Testing (UAT), validate system functionality, and coordinate issue resolution. Provide user training, workshops, and knowledge transfer sessions to ensure successful system adoption. Create user guides, training materials, and operational documentation. Support post-go-live activities, troubleshoot functional issues, and provide ongoing user support. Develop reports, dashboards, and analytics to support business decision-making and performance monitoring. Monitor CRM usage, identify improvement opportunities, and recommend enhancements to maximize business value. Qualifications and Requirements Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems, or a related field. Minimum 2–5 years of experience in CRM consulting, CRM administration, business analysis, or a related role. Hands-on experience with CRM platforms such as Microsoft Dynamics 365 CRM, Odoo CRM, Salesforce, HubSpot, Zoho CRM, or similar systems. Strong understanding of sales, marketing, customer service, and customer relationship management processes. Experience in business requirement gathering, process analysis, solution design, and stakeholder management. Knowledge of CRM configuration, workflow automation, reporting, dashboards, and security management. Familiarity with system integrations, APIs, data migration processes, and third-party application connectivity. Experience in conducting UAT, preparing test cases, and supporting system deployment activities. Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders. Professional certifications related to CRM platforms (Microsoft Dynamics 365, Salesforce, HubSpot, Odoo, etc.) are highly desirable. Qualification : Any Graduate Salary : 1,000,000MMK to 2,000,000MMK (Negotiable Depend on Experience) Gender : Male / Female Location: Kamaryut Tsp. Onsite Job. Office Hours : (9:00AM to 5:00PM)(Monday to Friday) Off Days : Sat&Sun (Public Holidays Off) 𝐌𝐲𝐚𝐧𝐦𝐚𝐫 𝐈𝐓 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐂𝐨.,𝐥𝐭𝐝 𝐀𝐏𝐏𝐋𝐘 𝐍𝐎𝐖 Email : yinmin.mic@gmail.com (or) job.myanmarit@gmail.com Phone : 09 777 047 817 or Viber +959777047817